Getting started
Do I need a website?
No. You get your own shop page and links to share on Instagram and WhatsApp, and customers order from there.
Do my customers need to install an app?
No. They open your link, confirm with a code sent to their email or WhatsApp, and pay.
Can I sell without Instagram?
Yes. Share your shop link on WhatsApp, Facebook, in your bio or as a QR code.
Can I add helpers?
Yes. Team logins give helpers only the sections you allow, such as orders but not money.
Pricing
How much does it cost?
There is nothing to pay to start. On the starting plan we take a small platform fee only on the orders you receive ([TO CONFIRM: fee per order]). Monthly plans add your own payment gateway and WhatsApp number.
Is there a setup fee?
Only if you want our help setting up your shop. You can also set it up yourself.
Can I change plans later?
Yes. Upgrades start straight away with unused days credited; downgrades start when your current period ends.
Payments
How do I get paid?
By UPI, card or net banking through the platform’s payment partner, by UPI straight to your own ID, or as cash on delivery. On plans with your own gateway, connect Razorpay, Cashfree, PhonePe or PayU.
Can I refund a customer?
Yes, in full or in part, with a reason the customer sees.
Do you make GST invoices?
Yes, if you’re GST registered: tax invoices or bills of supply, with credit notes for refunds.
Orders and delivery
Which couriers can I use?
Any. Add the courier and AWB yourself or from a CSV file; customers get the courier’s official tracking link.
Can customers return or exchange?
If you turn it on. You choose the window and which products qualify.
Your data
Who owns my customer list?
You do. Download your customers as a spreadsheet any time.
Can customers download or delete their data?
Yes. From their order page they can download their data or ask for their account to be deleted, as Indian data-protection law expects.
Still have a question? Ask us.
Set up your shop this evening. Nothing to pay to start.

Instagram and WhatsApp
Which Instagram account do I need?
An Instagram business or creator account, on plans that include Instagram selling.
Can I use my own WhatsApp number?
Yes, on plans that include it. Connect it to send updates and run the shopping assistant on your number.
Will customers get messages they didn’t ask for?
No. Customers choose WhatsApp updates at checkout, and every message has a link to stop them.