Shipping & delivery

Last updated: 11 October 2026

Arraay plans

Arraay is an online service: nothing is shipped to you. Your plan is active as soon as the payment succeeds, and you get an email with your GST invoice. If it isn't active within an hour of a successful payment, write to support@arraay.com.

Products ordered in sellers' shops

Products are packed and delivered by the seller who runs the shop, by courier, local delivery or pickup, as offered at checkout.

• The delivery fee and the expected delivery time for your pincode are shown before you pay.
• Once your order ships, you get the courier name and tracking number on your order page (and on WhatsApp or email if you agreed to updates).
• Areas a shop doesn't deliver to are shown at checkout before you pay.
• Delays, damaged parcels or missing items: contact the shop first from your order page. If the issue isn't resolved, write to support@arraay.com with your order number.

This page explains our terms in plain words. It is not legal advice.