Refunds & cancellations

Last updated: 11 October 2026

Arraay plans (what sellers pay us)

• Cancel any time from My plan in your panel. Your plan stays active until the end of the period you paid for and doesn't renew after that.
• Refunds: if you were charged by mistake (for example a double payment) or a technical problem on our side stopped you from using Arraay, write to support@arraay.com within 7 days of the charge and we'll refund it in full.
• Unused days are otherwise not refunded, except when you upgrade: the unused value of your old plan is credited to the new one.
• A setup fee is refundable only if we haven't started the setup work.
• Platform fees on orders are not refunded once the order is completed. If an order is cancelled or returned, the fee for it is removed or credited.
• Approved refunds go back to the original payment method within 5–7 working days (your bank may take longer to show it).

Orders in sellers' shops (what customers pay a shop)

Each shop sets its own cancellation, return and refund policy, shown on the product page and at checkout. To cancel an order or ask for a return or refund, use the order page link in your confirmation message, or contact the shop. Refunds for online payments go back to the original payment method; refunds for cash on delivery are arranged by the seller.

If a seller doesn't respond, write to support@arraay.com with your order number and we'll help, or see Grievance redressal.

This page explains our terms in plain words. It is not legal advice.