WhatsApp selling
Your WhatsApp, selling while you sleep.
Order updates, reminders and review requests go out on their own. On your own number, a shopping assistant answers customers, sends product cards and tracks orders.
Nothing to pay to start. You pay only when you sell.
- Order updates
- COD confirmation
- Reminders
- Assistant on your number
How it flows
Every order, kept in the loop.
Messages go only to customers who agreed to WhatsApp updates at checkout.
- Customer
- Your shop, automatically
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Customer
Order placed
They tick “Send me updates on WhatsApp” at checkout.
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Your shop, automatically
COD confirmation
A COD customer confirms with one tap, so you pack for real buyers.
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Your shop, automatically
Shipped and delivered
Updates with the tracking link go out at each step.
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Your shop, automatically
Review request
Two days after delivery, a link to rate the order.
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Your shop, automatically
Back for more
Back-in-stock alerts and new-arrival messages bring them back.
Order updates
The messages you used to type by hand.
Each step of the order sends its own WhatsApp message, with a link the customer can tap.
- Every step. Placed, confirmed, shipped, out for delivery, delivered, refunded.
- Payment reminder. An hour after an unpaid online order, a reminder with the pay link.
- Cart reminder. Two hours after a cart is left, for customers who agreed.
- Back in stock. Customers who asked are told when the product returns.
Shopping assistant
On your own number, a helper that never sleeps.
Connect your own WhatsApp number (on plans that include it) and an assistant answers customers for you.
- A simple menu. 1 to browse, 2 to track an order, 3 to talk to you.
- Codes to product cards. A customer sends AJ12 and gets the photo, price and buy link.
- Screenshot to product. A customer sends a screenshot and the assistant finds the product.
- Hand-over to you. When a customer asks for a person, or you reply, the assistant goes quiet.
Also included
Messages that bring customers back.
Questions
Questions about WhatsApp selling
Do I need the WhatsApp Business API?
No. On the starting plan, messages go from the platform’s WhatsApp number. On plans that include it, you can connect your own number through AiSensy and run the shopping assistant on it.
Will customers get messages they didn’t ask for?
No. Customers choose WhatsApp updates at checkout (the box is never ticked for them), and every message has a link to stop them.
Can I send offers to all my customers?
You can send broadcasts to customers who agreed to WhatsApp messages, within a daily limit and your plan’s monthly message limit.
What happens when a customer wants to talk to me?
They pick “talk to us” from the menu, or you reply in the Chats inbox. The assistant stays quiet for 12 hours so you can talk freely.
Let WhatsApp do the follow-up.
Set up your shop this evening. Nothing to pay to start.