Grievance redressal

Last updated: 11 October 2026

Arraay is operated by Billiton Services Private Limited (CIN U51909KA2016PTC097521, GSTIN 29AAGCB9340M1Z5). We want every problem solved quickly.

Grievance Officer

• Name: Srikanth
• Email: info@arraay.com
• For general support: support@arraay.com

Please include your name, contact details, the shop or order number if it's about an order, and what happened.

What happens next

• We acknowledge your complaint within 48 hours.
• We resolve it within 15 days (for requests to remove unlawful content, within the time the IT Rules 2021 require).
• If the complaint is about a product or order in a seller's shop, we share it with the seller and follow up until it is resolved.

Escalation

If you're not satisfied with our answer, you may approach the National Consumer Helpline (dial 1915 or visit consumerhelpline.gov.in) or, for personal data, the Data Protection Board of India.

This page explains our terms in plain words. It is not legal advice.